FAQs

  • Clothes
  • Care & Hygiene
  • Delivery & Returns
  • General

What does each bundle contain?

Each of our bundles is unique and contains a selection of carefully chosen outfits. All items have been checked thoroughly for stains and signs of wear.

We often receive brand new items with tags that babies grew out of too quickly.

 

What brands do you stock?

Our most stocked brands are: Seed, Purebaby, Marquise, Carter's, Bonds, Huxbaby, Bobby G Babywear, Acorn Kids, Fable and Ford and Country Road.

Our primary mission at Toddles is to avoid baby clothing going to landfill and we try to offer bundles to cater for all needs. We have some bundles containing premium quality brands, some which contain cheaper everyday brands, and some which are made up solely of brand new surplus stock from brands. All of our bundles are completely unique and we're constantly adding new bundles!

 

Where do your clothes come from?

We source our clothes from individuals, charity shops, and brands.

Our mission is to avoid any baby clothing going to landfill so we try to find any stock that people were planning on throwing out. If you've got clothes you no longer need, please do drop us an email on hello@toddles.com.au 

 

What condition are the clothes in?

Each of our items go through a strict quality check. The items you receive will be in Excellent Condition or Brand New with Tags. See below for details:  

  • Brand new with tags: All of our surplus stock from brands is brand new with tags.
  • Excellent Condition: Items that are 'as new' with absolutely no marks / stains / holes / piling / wash-fade. These are checked thoroughly and if meet Excellent Condition criteria, steam sanitised to kill 99.9% of bacteria.

On occasions our 'essentials' bundles may contain items that may have slight wash-fade but not enough to effect the look / design of the item. This will be clearly noted on the product description.

What condition are the clothes in?

  • Brand new with tags: All of our surplus stock from brands is brand new with tags.
  • Excellent Condition: Items that are 'as new' with absolutely no marks / stains / holes / piling / wash-fade. These are checked thoroughly and if meet Excellent Condition criteria, are steam sanitised killing 99.9% of bacteria.

Our 'essentials' bundles may occasionally contain items that may have slight wash-fade but not enough to effect the look / design of the item. This will be clearly noted on the product description.

 

Do you clean the clothes?

All of our bundles go through a strict quality check for stains, holes, wash-fade and piling. You can rest assured your items will be 'as new' in Excellent Condition or Brand New With Tags. If our clothes pass the quality check we then steam sanitise them before bundling them up.  

 

How should I wash the clothes?

Please read the individual labels on the items. Our general guidelines would be to wash the clothes at 30 degrees and try to avoid using the tumble dryer. Hang drying will ensure the clothes last for longer and are much more environmentally friendly.

When will my bundle arrive?

Please allow 3 - 5 working days for your bundle to arrive. All bundles are sent using our carbon neutral delivery service.

Once your order has been picked up by Sendle you will receive an email with tracking details.

 

Can I return my bundle if I'm not happy?

If you would like to return your bundle to us, please email us at hello@toddles.com.au within 7 days of receiving your bundle and we will do our best to accomodate your return.

 

What is your shipping policy?

We offer free delivery for all orders within Australia.

We are unable to deliver outside of Australia at present.

What is Toddles?

Toddles is an online baby clothing store. Different to other baby clothing shops, we sell preloved and surplus stock from individuals and brands in an effort to reduce waste in the baby clothes industry.

We're on a mission to make it easier for busy parents to shop sustainably for their little ones.

We take the time to create the perfect bundles of outfits for all occasions.

Each of our bundles is totally unique and features a selection of different brands. Most bundles contain between 5 - 10 items and are up between 50-70% off RRP.

 

How does it work?

one. Select the bundle you'd like to purchase

two.  Receive and enjoy your bundle!

three. Feel good! We work with 1% for the planet so each time you buy a preloved bundle, not only are you helping us stop clothing going to landfill but you're also supporting an amazing organisation working to save the future of our planet.  

four. (optional) If you like, once the baby clothes no longer fit you can return them to us and receive a discount off your next Toddles Bundle. Email us at hello@toddles.com.au for more info.

 

What happens when the clothes no longer fit?

We'd love to receive your items back when they are too small. Please email us at hello@toddles.com.au if you have clothing you'd like to return to us. It doesn't have to just be items you received from Toddles!